Guest app · Room TV · Operations · AI
Hi Roomly
A guest experience platform for resorts, hotels and guesthouses. Guests scan the QR code in their room to order, book, request and chat in their own language, on their phone and on the room TV, while your team works every request from one queue.
Every guest, at home in their own language.
[01]Capabilities
What it does.
Scan and you're in
Guests scan the QR code in their room and their stay opens on their phone, in the language they choose.
A room TV that knows the guest
The TV greets each guest in their own language and puts channels from their home country first.
Built to upsell
Promotions in every guest's language, on the phone and the TV, booked in a single tap.
An AI concierge
Answers guests at any hour in their own language, from your resort's own information, and hands over to your team.
40 languages
Chat is translated both ways, so guests write in their language and your team replies in English.
One queue for every team
Requests, orders and transfers routed to the right department, with timers and guest ratings.
In-room dining and more
Menus with photos and dietary tags, breakfast from the meal plan, and amenities brought to the door.
Activities and transfers
Excursions, activities and speedboat transfers, booked by date, time and party size.
Insights
Occupancy, revenue by stay, response times and service ratings, by person and by team.
[02]The apps
One stay. Three screens.
Guests, rooms and teams each get an app made for them, all working from the same stay.
Guest app
Everything a guest needs, in their own language, from the moment they arrive to the moment they leave.
- Check in by scanning the room's QR code
- Order, request and book in a few taps
- Chat with the team, translated both ways
- A day schedule of everything booked
- Offers and promotions in their language
Room TV app
The room TV becomes the guest's own screen, set to their language and their home channels.
- Language set from the guest's phone
- Channels from home, first in the guide
- The running promotion always in view
- Services and bookings with the remote
- Reset for the next guest at check-out
Team app and portal
Staff work the queue on their phones, and managers run the property from the web.
- One queue for every request and order
- Routing, timers and reassignment
- Rooms, menus, activities and promotions
- Check-in and check-out at the front desk
- Insights on revenue, speed and service
[03]Guest app
The whole resort, in their pocket.
Guests scan the QR code in their room and their stay opens on their phone, in the language they choose. No forms, no queue at the front desk and no account to create.
- Check in by scanning the room's QR code, or typing the room code
- In-room dining with photos, dietary tags and opening hours, plus breakfast from the meal plan
- Housekeeping, maintenance and amenity requests, now or at a time that suits them
- Activities, excursions and transfers, from the sunset cruise to the 06:30 speedboat
- Spa treatments and restaurant tables, booked in a few taps
- A day schedule of everything booked, and the history of every request
- Wi-Fi in one scan, resort phone numbers and emergency contacts
- The bill so far, and an express check-out
[04]Room TV app
A TV that speaks their language.
Hi Roomly turns the room TV into the guest's own screen. It picks up the language they chose on their phone, puts channels from home first, and keeps your best offers in view.
- Paired with the room, so the TV greets each guest by name the moment they check in
- Switches to the language the guest chose on their phone, with nothing to set up on the TV
- Channels from the guest's home country move to the top of the guide
- Whenever a promotion is running, it has a place on screen, in the guest's own language
- Order dining, request housekeeping and book activities with the remote
- A QR code on screen hands any booking over to the guest's phone
- Resets to your defaults at check-out, so the next guest starts fresh
[05]Upselling
Built to sell the sunset cruise.
Every screen in the room is a chance to sell. Hi Roomly puts the right offer in front of each guest, in their language, at the moment they're most likely to say yes.
- Five promotion types: activity discounts, food specials, activity and food bundles, and packages
- Percentage or fixed discounts, limited slots, and start and end dates
- Every promotion shown in each guest's own language, on the phone and on the TV
- Aimed by nationality, language or meal plan, so each guest sees offers that suit them
- Booked in one tap and added straight to the guest's bill
- Featured dishes highlighted on the in-room dining menu
- Views, bookings and revenue for every promotion
[06]AI concierge
Answers in every language, at any hour.
The Hi Roomly AI concierge answers guests in their own language, from your resort's own information, and passes anything it can't handle to your team with the conversation translated.
- “When does breakfast end?”, “Can I check out later?”, “Is the snorkel trip on tomorrow?”
- Answers from your menus, activities, schedules and resort information
- Suggests the right service or offer, and books it once the guest confirms
- Hands over to your team with the whole conversation, translated both ways
- Guests chat with your team in 40 languages, with the original always a tap away
- Text, photos, files, video and voice notes
[07]Operations
Every request, the right team, on time.
Requests, orders and transfers land in one queue, go to the right department and carry a timer. Managers see who is on what, and how quickly it gets done.
- One queue for service requests, dining orders, amenities and transfers
- Routed to housekeeping, food and beverage, front desk, maintenance or activities
- Acknowledge, start, complete and reassign, with every step timed
- Response timers, with escalation when a request runs late
- A staff app on the phone, and a full web portal for the office
- Guest ratings after every request, by person, team and request type
- Occupancy, revenue by stay, response and completion times, and service quality trends
- Run one property or several from the same login
[08]How it works
Up and running, step by step.
Set up your property
Rooms, menus, activities, services and transfers, with your logo and colours.
Put a QR code in every room
Print each room's code for the desk or bedside, and pair the room TV.
Guests scan and settle in
They choose their language once, and the phone and TV follow.
Your team takes it from there
Requests reach the right department, with timers and ratings.
[09]At a glance
The details that matter.
Specifications
- Made for
- Resorts · Hotels · Guesthouses
- Guest app
- Android · iOS
- Room TV
- An app for the TV in every room
- Team
- Staff app · Web portal
- Languages
- 40, including Dhivehi and Arabic
- Services
- Dining · Requests · Amenities · Activities · Transfers · Spa
- Upselling
- 5 promotion types · Targeting · Results
- Chat
- Text · Photos · Files · Video · Voice notes
- AI
- Concierge · Translation
- Insights
- Occupancy · Revenue · Response times · Ratings
- Properties
- One or many, with one login
- Access
- Owner · Manager · Staff
[10]FAQ
Questions, answered.
Do guests need to create an account?
No. They scan the QR code in their room and their stay opens, in the language they choose. Adding an email is optional.
How does the TV know the guest's language?
Each TV is paired with its room. When a guest checks in on their phone, the TV picks up the language they chose and greets them in it, with channels from their home country first. At check-out it resets for the next guest.
Which languages are supported?
Guests choose from 40 languages, including Dhivehi, Arabic, Chinese, Russian and the main European languages. Chat is translated both ways, so your team can always reply in English.
How does upselling work?
Create a promotion, from a food special to a full package, with a discount, limited slots and dates. Hi Roomly shows it in each guest's language on their phone and the room TV, lets them book it in a tap, and reports views, bookings and revenue.
What does the AI concierge know?
Your menus, activities, schedules, services and resort information. It answers in the guest's language, suggests the right service, and hands over to your team whenever a person is needed.
Can we run more than one property?
Yes. One login works across several properties, each with its own rooms, menus, team and branding, and you can switch between them at any time.
Next
See Hi Roomly in action.
Book a walkthrough tailored to your organisation. We'll reply within one business day.